As interruptions during the course of a consultation can be very distracting for both doctor and patient, most queries are best dealt with by consultation, but if appropriate, your doctor will discuss a telephone query with you. If the doctor concerned is consulting, your call will be returned as soon as the doctor is free. Emergency situations are an exception. If you feel your problem requires immediate attention, please inform the receptionist that it is an emergency. One of the Nurses will speak with you and convey your situation to the doctor.